Privacy Policy
This Privacy Policy describes how Pixel Haven Japan collects, uses, and protects your personal data when you visit our site or use our online platform and services. We are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other relevant regulations.
Who We Are
Pixel Haven Japan acts as the data controller for the personal data processed in connection with our site and services. Our company information is:
Pixel Haven Japan
3 Kanda-Myojin-dori, 2nd Floor,
Chiyoda-ku, Tokyo,
101-0021, Japan
Data We Collect
We collect information to provide our services, fulfill orders, manage your account, and improve your experience. The types of personal data we may collect include:
- Information you provide directly: This includes data you provide when you create an account, place an order, sign up for events, request repairs, subscribe to marketing communications, contact customer support, or participate in surveys or promotions. This data may include your name, shipping and billing addresses, email address, phone number, payment information (processed securely by third parties), login credentials, and any other information you choose to provide.
- Information collected automatically: When you use our site, we may automatically collect certain information about your device and usage of our platform. This includes information about your browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This data helps us understand how our users interact with our site and services.
- Information from other sources: We may receive limited information from third-party service providers, such as payment processors, regarding the status of your payment or shipping partners regarding delivery updates.
How We Use Your Data
We use your personal data for the following purposes, based on lawful grounds as outlined by data protection laws:
- To provide and manage our services: This includes processing and fulfilling your orders for products, managing your user account, facilitating game repair services, administering participation in in-store gaming events, and processing returns and exchanges. (Lawful basis: Performance of a contract).
- To communicate with you: We use your data to respond to your inquiries, provide customer support, send you important updates about your orders or account, and send you marketing communications if you have provided your consent. (Lawful basis: Performance of a contract, Legitimate interests, Consent).
- To improve our site and services: We analyze usage data to understand how our site is used, identify technical issues, develop new features, and enhance user experience. (Lawful basis: Legitimate interests).
- To personalize your experience: We may use your data to tailor recommendations, content, and offers based on your interests and purchase history. (Lawful basis: Legitimate interests, Consent).
- For security and fraud prevention: We use your data to protect our site, users, and business operations, prevent fraudulent transactions, and ensure the security of our systems. (Lawful basis: Legitimate interests, Legal obligations).
- To comply with legal obligations: We may process your data to comply with applicable laws, regulations, legal processes, or governmental requests. (Lawful basis: Legal obligations).
We do not sell your personal data to third parties.
Sharing Your Data
We may share your personal data with trusted third parties only when necessary to provide our services or comply with legal obligations. These third parties may include:
- Service providers: Companies that perform services on our behalf, such as payment processing, shipping, data hosting, customer support, and marketing assistance. These providers are obligated to protect your data and use it only for the purposes for which they were engaged.
- Legal and regulatory authorities: If required by law or in response to a valid legal request, such as a court order or subpoena.
- Business transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your data may be transferred as part of that transaction.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.
Data Security
We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, and destruction. However, please note that no method of transmission over the internet or electronic storage is completely secure.
International Data Transfers
As a company based in Japan, processing your data may involve transferring your information to and from Japan and potentially other countries where our service providers are located. When transferring data outside the European Economic Area (EEA) or other regions with strict data protection laws, we implement appropriate safeguards, such as relying on adequacy decisions, utilizing Standard Contractual Clauses approved by relevant authorities, or ensuring the recipient has binding corporate rules in place, to ensure your data receives an adequate level of protection.
Your Data Protection Rights
Depending on your location and applicable law, you may have certain rights regarding your personal data. These rights may include:
- The right to access: Request a copy of the personal data we hold about you.
- The right to rectification: Request that we correct any inaccurate or incomplete personal data we hold about you.
- The right to erasure: Request the deletion of your personal data in certain circumstances ("right to be forgotten").
- The right to restrict processing: Request that we limit the way we use your personal data in certain circumstances.
- The right to data portability: Request to receive your personal data in a structured, commonly used, and machine-readable format and have the right to transmit those data to another controller.
- The right to object: Object to our processing of your personal data based on our legitimate interests or for direct marketing purposes.
- The right to withdraw consent: If we rely on your consent to process your data, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
- The right to lodge a complaint: You have the right to lodge a complaint with a competent data protection supervisory authority if you believe our processing of your personal data infringes applicable law.
To exercise any of these rights, please contact us using the details provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights.
Cookies and Similar Technologies
Our site may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.
Links to Other Websites
Our site may contain links to third-party websites. This Privacy Policy applies only to our site and services. We are not responsible for the privacy practices or the content of these third-party sites. We encourage you to read the privacy policies of any linked websites you visit.
Children's Privacy
Our site and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under this age. If you are a parent or guardian and believe your child has provided us with personal data, please contact us so we can take appropriate action.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page, and the updated policy will be effective when posted. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pixel Haven Japan
3 Kanda-Myojin-dori, 2nd Floor,
Chiyoda-ku, Tokyo,
101-0021, Japan